Theyre the pond scum of the internet and trying to reason with these no-lifes is pointless. Follow these rules to keep a bad situation from getting worse.
4-Jun-18 Ive spent too much time recently in sessions with talented technical people who already have more than enough on their plates to have to worry about trolls.
For those of you lucky enough not to have had to deal with them, trolls are social media-enabled nobodies who spend their days making trouble online for legitimate businesses. They write strident screeds filled with empty assertions about alleged system flaws and security holes and threaten to publish these mostly misleading and always provocative commentaries if their concerns and comments arent immediately addressed. Say, with cash.
I wish that having to deal with this internet pond scum was just my own misfortune, but the problem is growing and theres a real concern here, especially for startups, which dont have the luxury of dedicated resources devoted to breach and security issues.
||The issue isnt so much about the alleged flaws and security issues that these trolls and fake researchers report or threaten to publish using click-happy and equally craven reporters.
Its because (a) they burn tremendous amounts of what could otherwise be productive time on the part of your technical people and (b) they specifically target those techies who are the brightest yet most naive, who tend to be the most committed and the thinnest-skinned, not to mention the most conscientious and diligent members of your team.
These attributes may make them great coders and developers, but they absolutely make them the worst possible people to deal with trolls. They mistakenly think its a fair contest, and then they take every criticism and complaint about their work to heart and much too personally.
Sadly, your tech naifs think that if they can simply explain things properly to the trolls everything will be better, and the problems will go away. This is a lot like hoping that the hungry lion wont eat you because youre a vegetarian.
There really isnt a polite or politically correct way to say this but there simply are NO good trolls. Not a one. The thought that you can engage with the good trolls, or that you can even figure out who those might be, is basically and badly deluded.
||Trolls are fundamentally damaged people who cant help themselves, like the scorpion that stings the turtle that carried him safely across the river. Why did he do it? Because its the scorpions nature, so what else would you expect?
These guys have no ones best interests in mind other than their own. And its not totally clear that they even know what their own motives might be, since this is no way for even asocial morons to spend most of the waking hours in their sad little lives. Nitpicking and scab scratching day in and day out for no good reason and to no good end.
I admit that it can be a little confusing because some of these people can carry on what appears to be an intermittently rational albeit usually anonymous email or text conversation or Twitter storm for periods of time until the crazy breaks through, their mom calls them for dinner, or the tin foil hats come back out.
You must wonder why the ones of a certain age dont have day jobs that might give them a chance and pay them to employ some of their skills and analytical abilities in a productive, rather than abusive and erratic, fashion.
Their distorted world doesnt work that way.
When you deal with them repeatedly you discover quickly that in most cases forget the real crooks and the ransom assholes you cant pay them to come to work for you or to go away. It could be as simple as the fact that many of these people couldnt function in a business environment, dont know how to conduct themselves in polite company, or have just spent too much time alone in their basements talking to themselves and their pet whatevers.
These arent your typical dog and cat owners. Theyre much more likely to keep a couple of snakes and random rodents around their place. Making your tech people miserable seems to be what they do for fun.
So, I propose a couple of simple ideas that will help save you a lot of time and money and help you curb the good-natured and well-intentioned but foolish and dangerous instincts of your tech people. Give them my five little rules...
- If you assume the worst motives possible, youll almost always be right.
- Send all the trolls to Tom (or Biff or Bev) so he/shes the only one wasting his/her time.
- Dont explain, dont complain, dont share, and dont commit to do anything. Its a slippery slope and an endless deluge of demands.
- Threats and deadlines are a dime a dozen. Dont be bullied or bluffed into doing something dumb.
- Fast fixes and shortcut solutions always screw something else up.
Save yourself all the headaches and the heartaches by not getting started in the first place. Theres no upside to wrestling with a pig you get dirty and the pig enjoys it. Youve got much better things to do and the pig has nothing but time. Trying to get a fair shake from a troll is like trying to find the clean end of a shit stick.
Photos by Larisa Kapustkina and Tero Vesalainen. Illustration by Tomasz W. Kozlowski.